Terms of Service

Last updated: April 10, 2026

These Terms of Service (“Terms”) are a legally binding agreement between you and TwinFlow, a business based in British Columbia, Canada (“TwinFlow”, “we”, “us”, or “our”). They govern your access to and use of twinflow.co and our prospecting, research, and outreach software (the “Service”).

By creating an account, clicking to accept, or using the Service, you agree to these Terms and our Privacy Policy. If you are using the Service on behalf of a company, you represent that you have authority to bind that company, and “you” includes that company.

If you do not agree, do not use TwinFlow.

1. The Service

TwinFlow helps users discover business signals, research companies and contacts, manage campaigns, and draft outreach. Features, credit costs, and plan limits may change as we improve the product. We do not guarantee that any particular lead, contact, email address, or draft will be accurate, deliverable, or result in a reply.

Some features rely on third-party data, AI models, email providers, and integrations. Those services may be unavailable, rate-limited, or inaccurate from time to time.

2. Eligibility and accounts

You must be at least 19 years old (the age of majority in British Columbia) and able to form a binding contract. The Service is intended for lawful business use.

You are responsible for the accuracy of registration information, for keeping credentials confidential, and for all activity under your account. Notify us promptly at hello@twinflow.co if you suspect unauthorized access.

We may refuse, suspend, or close accounts that violate these Terms, pose a security or legal risk, or remain inactive.

3. Plans, credits, and payment

Access may be offered on a free or paid plan. Paid plans, credit allotments, and feature availability are described on our pricing page or in your account and may change prospectively.

  • Credits are a metering unit for usage. They have no cash value, are not redeemable, and do not constitute a stored-value instrument.
  • Unused credits may expire at the end of a billing period unless we state otherwise.
  • Fees are in the currency displayed at checkout and are non-refundable except where required by law or expressly stated by us.
  • If we use a third-party payment processor, their terms also apply to payment information.

We may suspend the Service for unpaid amounts. Taxes, if applicable, are your responsibility unless we collect them.

4. Acceptable use

You agree not to:

  • use the Service for any unlawful purpose, or in violation of privacy, marketing, export, or anti-spam laws;
  • send unsolicited commercial electronic messages without a lawful basis, including consent or another exemption under Canada’s Anti-Spam Legislation (“CASL”);
  • harvest, scrape, or process personal information except as permitted by law and these Terms;
  • impersonate any person, misrepresent your identity or affiliation, or send deceptive messages;
  • upload malware, attempt to gain unauthorized access, disrupt the Service, or overload our systems;
  • reverse engineer, copy, or resell the Service except as allowed by law;
  • use the Service to generate or send content that is fraudulent, defamatory, hateful, or infringing; or
  • use automated means to create accounts or extract data beyond the features we provide to you.

You are solely responsible for your campaigns, recipient lists, message content, sending practices, and compliance with CASL, CAN-SPAM, GDPR, and other applicable laws in every jurisdiction where you contact people.

5. Customer Content

You retain ownership of information, lists, copy, and other materials you submit (“Customer Content”). You grant TwinFlow a worldwide, non-exclusive licence to host, process, transmit, and display Customer Content solely to provide and improve the Service, including through subprocessors.

You represent that you have all rights and consents needed to submit Customer Content and to instruct TwinFlow to process it. You must not upload information you are not allowed to use.

We may remove Customer Content that we reasonably believe violates these Terms or the law.

6. Artificial intelligence and research output

The Service may use AI and public or third-party data sources to summarize articles, suggest contacts, and draft emails. Output can be incomplete, outdated, biased, or incorrect. You must review all drafts and contact details before sending or relying on them.

TwinFlow does not provide legal, marketing-compliance, or professional advice. AI output is not a substitute for your own judgment.

7. Third-party services

The Service may interoperate with Gmail, GoHighLevel, Buttondown, GitHub, Google Analytics, Google reCAPTCHA, OpenAI, lead-data providers, and other third parties. Your use of those services is subject to their terms and privacy policies. We are not responsible for third-party products or for data once it leaves TwinFlow under your instruction.

Connecting an integration authorizes us to access and use that account as needed to perform the requested actions. You may disconnect integrations in your account settings where available.

8. Intellectual property

TwinFlow, including software, branding, documentation, and site content, is owned by us or our licensors and is protected by Canadian and international intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription in accordance with these Terms.

You may not copy, modify, or create derivative works of the Service, or remove proprietary notices.

Feedback you provide may be used by TwinFlow without restriction or compensation.

9. Confidentiality

Each party may receive non-public information from the other. The receiving party will use that information only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, or rightfully received from another source.

10. Privacy

Our collection and use of personal information is described in the Privacy Policy. You agree to handle any personal information you obtain through the Service in accordance with applicable privacy law.

11. Suspension and termination

You may stop using the Service at any time and may request account deletion. We may suspend or terminate access immediately if you breach these Terms, if required by law, or if we discontinue the Service.

Upon termination, your licence ends. We may delete Customer Content after a reasonable period, except where we must retain records. Sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TWINFLOW DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that contact data, research, or AI output will be accurate or complete.

Some jurisdictions do not allow certain disclaimers. In those cases, the disclaimer applies to the fullest extent permitted.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF BRITISH COLUMBIA AND CANADA, TWINFLOW AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO TWINFLOW FOR THE SERVICE IN THE THREE MONTHS BEFORE THE CLAIM, OR (B) CAD $100.

These limits are a fundamental part of the bargain and apply regardless of the legal theory.

14. Indemnity

You will indemnify and hold harmless TwinFlow and its personnel from claims, damages, losses, and reasonable legal fees arising out of your Customer Content, your outreach, your violation of these Terms, or your violation of any law or third-party right, including privacy and anti-spam laws.

15. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law rules.

The courts of British Columbia, sitting in Vancouver, have exclusive jurisdiction over disputes, except that TwinFlow may seek injunctive relief in any jurisdiction to protect its intellectual property or confidential information.

If you are a consumer entitled to mandatory protections that cannot be waived, those protections still apply.

16. Changes

We may update these Terms from time to time. We will post the revised Terms on this page and update the “Last updated” date. If a change is material, we may also notify you by email or in-product notice. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.

17. General

These Terms, together with the Privacy Policy and any plan-specific terms, are the entire agreement between you and TwinFlow regarding the Service. If a provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction. There are no third-party beneficiaries.

If these Terms and any other notice conflict, these Terms control unless the other notice expressly says otherwise.

18. Contact

TwinFlow
British Columbia, Canada
Email: hello@twinflow.co

See also our Privacy Policy.